1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

• Name, email address, and contact information
• Organisation details (department, role, phone number)
• WhatsApp Business API information required for setup
• Content submitted through forms, inquiries, or registration
• Files or documents shared for onboarding or AI training

1.2 Automatically Collected Information

When you use our website or platform, we may collect:

• IP address
• Browser type and device information
• Access logs and usage patterns

1.3 Information From Third Parties

We may receive information from:

• WhatsApp Business API / Meta
• OpenAI (AI processing metadata only)
• Cloud hosting providers
• Payment processors (subscription details, not card numbers)

2. How We Use Your Information

We use personal data strictly for operational and service-related purposes, including to:

• Provide and operate the Wa2Engage service
• Configure your WhatsApp Business API account
• Manage user access across departments
• Deliver announcements, micro-learning, or automated communication
• Enhance responses through AI integrations
• Perform analytics and improve user experience
• Provide customer support and respond to inquiries
• Send important service updates or security alerts
• Meet legal or regulatory requirements
• Process transactions and manage billing

We do not sell, trade, or rent your personal data.

3. WhatsApp Business API & Meta Compliance

Wa2Engage relies on Meta-approved WhatsApp Business API channels.

Your WhatsApp messaging activity must comply with:

• WhatsApp Business Terms
• WhatsApp Commerce & Content Policies
• User opt-in requirements
• Template approval rules

We process only the data necessary to facilitate WhatsApp communications.

Wa2Engage does not read your users' personal WhatsApp messages outside the platform's business API scope.

4. AI (OpenAI) Data Processing

Wa2Engage integrates with OpenAI to enhance response automation and user queries.

By using AI features, you acknowledge that:

• Data provided to the AI may be processed by OpenAI
• Data is not used to train OpenAI's public models
• AI output may not always be accurate
• Sensitive personal data should not be submitted to AI features unless necessary

We retain minimum logs necessary for troubleshooting and audit purposes.

5. Cookies and Tracking

Our website uses cookies to:

• Maintain login sessions
• Track website performance and analytics
• Improve user experience

You may disable cookies in your browser settings, but certain features may not function properly.

6. Data Storage & Security

We take reasonable measures to safeguard personal data, including:

• Secure cloud infrastructure
• Encryption in transit (HTTPS/TLS)
• Access control and authentication measures
• Daily backups (where applicable)
• Audit logs and monitoring

However, no online transmission is fully secure. You agree to use the platform at your own risk and maintain strong, confidential passwords.

7. Data Retention

We retain data only as long as needed to:

• Provide services
• Comply with legal obligations
• Maintain audit and security records

Upon termination, data may be deleted or anonymised according to our retention schedule.

8. Sharing of Information

We may share data only when necessary with:

• WhatsApp Business API / Meta
• OpenAI (for AI query processing)
• Cloud hosting providers
• Payment gateway providers
• Regulatory authorities (when mandated by law)

We never sell personal data to third parties.

9. Your Rights (Under PDPA Malaysia)

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of data (subject to service limitations)
• Withdrawal of consent for optional features
• Limitation of certain data processing activities

Contact us to exercise your rights.

10. Children's Privacy

Wa2Engage is intended for business use and not for individuals under 18.

We do not knowingly collect data from minors.

11. Links to Third-Party Sites

Our website may contain links to external websites.

We are not responsible for their content, policies, or practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with a revised date.

Continued use of Wa2Engage after changes means you accept the updated policy.

13. Contact Us

For questions or privacy concerns, you may contact:

Pixore Solutions